Gene RaittApr 4What are customers saying...We recently began speaking with many of our clients and asked them if we could, in turn, speak with their customers to learn how their...
Gene RaittDec 21, 2021Merry Christmas and Happy New Year!As we come to the end of another very challenging year, let's take a moment to reflect on all the positive aspects instead of the...
Gene RaittDec 1, 2021My F&B Buddy Kept On Asking Me "Why?", "Why?"What was he talking about? Simple, and it's a very common question that most businesses ask periodically, why do my customers leave? As...
Gene RaittNov 25, 2021Happy Thanksgiving!All of us at Datatrade wish our clients, friends, families, and business acquaintances a very Happy Thanksgiving. We're thankful for...
Gene RaittNov 16, 2021好久不见!It's been awhile, hasn't it?Frankly, I've missed sharing information and news with all of you, and need to apologize for my absence. The combination of pandemic...
Gene RaittNov 16, 2021ISO Certification for Datatrade!When Datatrade began operations 38 years ago, a commitment was made to excellence. That excellence referred to our services to clients,...
Gene RaittJul 20, 2020Remember How Much You HATED Taking Tests In School? Well Here's A Test You're Gonna LOVE! I Promise!IF YOU CAN ANSWER “YES” TO THESE TWO "TEST" QUESTIONS YOU MAY QUALIFY FOR UP TO HK$4MM IN #FREEFUNDINGASSISTANCE FROM THE HONG KONG...
Gene RaittJun 23, 2020AWOL!!! (But YOU no longer need to be thanks to #FREEMONEY!)Yup, I know, I know. I've been gone a long time, and for that I apologize! I could say that it was the whole COVID-19 syndrome and take...
Gene RaittDec 31, 2019All The Best To All!All of us at Datatrade Group wish everyone a 2020 that brings good health, happiness, peace, joy, and of course success in all your...
Gene RaittDec 19, 2019Merry Christmas? Happy Holidays? Seasons Greetings? Like most companies, you've probably wondered and debated what's the best way, or "right" message to convey to your customers during this...
Gene RaittDec 9, 2019Be Amazed! 2019 Loyalty Statistics - Hot Off The Press!If you still need to be convinced to either start a loyalty program or ramp up an existing program, then these new statistics from the...
Gene RaittNov 12, 2019If not you, then who?That famous saying goes on to say "if not now, then when?" And do you know what? It's not only timeless and spot on, but it's especially...
Gene RaittNov 5, 2019"Dear Valued Customer?"Good grief! How many times and in how many different ways can companies turn off their best customers? The answer seems to be "in endless...
Gene RaittOct 22, 2019The Right Message To The Right Person At The Right TimeWell gee whiz! Doesn't that sound like a common-sense and reasonable approach to marketing? Isn't that Marketing 101? Indeed it is. So if...
Gene RaittOct 11, 2019The Flipside - Finding Opportunities in Today's ProblemsHave any of you read a great book called "The Flipside - Finding the Hidden Opportunities in Life"? It's by Adam J. Jackson, a well-known...
Gene RaittSep 19, 2019Will You Marry Me???OK, let's get real! We can all agree that while we don't want to marry our customers, we'd sure like to be their fiance, right? Because...
coral91Sep 11, 2019Emotional Customer Loyalty#Greenwashing, poorly executed CSR initiatives and Damage Control have all caused huge trust issues in many markets, especially in...
Gene RaittSep 10, 2019Coming Soon! "Brand Boosters", A Timely Blog by Coral Puig Garrigo!Many clients have asked me, over the years, how important is my brand for #customerretention? Of course it's important, and perhaps today...
Gene RaittSep 10, 2019What's "Random Reinforcement", and Can It Really Improve My Customer Retention Rate?Let's take the last part of that question first...YES! Absolutely. Random reinforcement is a psychological principle that has been proved...
Gene RaittSep 3, 2019World's Quickest Gem! (that works!)People seldom remember what you said, and they seldom remember what you did...but they ALWAYS remember how you made them FEEL. Bake this...