What was he talking about? Simple, and it's a very common question that most businesses ask periodically, why do my customers leave?
As you can see by the data in the chart on the left, the #1 reason is that customers feel that you don't care about them!
All the other reasons for leaving are mostly, although not completely out of your control. But the biggest reason? It's entirely in your hands and control! Take advantage of that fact and take control of your customers by adding or upgrading your loyalty program to a premium level. How? Give us a call, drop us a note and we'll be happy to prove how easy and affordable it is with a 15-20 minute commitment of your time. It's that easy folks!